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FAQ
Q. Do your furniture come disassembled? - Our beds do as do our wardrobes chest of drawers etc do not. Only large pieces that are likely to cause a problem getting them upstairs.
Q. Is your furniture solid mahogany or do you use veneers? - Yes 100% solid mahogany we have no use for veneers there are some pine pieces but we specify and the pine we use is mature reclaimed timber much better quality than DIY store pine.
Q. Do you charge more for delivery of other items? - No
Q. Where is your showroom? - Goyt Mill, Upper Hibbert Lane, Marple, Cheshire, SK6 7HX. (Please come and visit, simply give us a call we are open Tuesday through to Saturday 10am to 4PM) if you can not make these times call us and we will open for you if we are near by.
Q. How quickly can you deliver? - We try to deliver within 10 working days, for our own benefit as well as the customer we try to deliver each week as cleared payment is received.
Q. Can you make furniture a design of our own for us? - Generally speaking no, to have a new piece of furniture or bed design costs several times what we retail, several versions are made and often several are discarded in reaching these samples which we then often have to modify the design. Unlike mass machine made furniture where designs are CAD CAM based and computer driven the hand making process is a much more involved process of evolution. How ever we are always looking for new designs if you have pictures of furniture or beds you have seen and liked or your own designs please submit them and we will consider each, if selected we shall make available to you at a discounted rate. Word of caution though any copyrighted designs we can not manufacture or copy there must be at least a 10% difference.
Q. Is every piece of furniture completely hand made or is there a part machine process? – No machines are used all carvings no matter how intricate and chassis of our furniture and beds are all done by hand.
Q. What is the difference between waxed mahogany and your finish? – A longer answer is needed please see our ‘finish’ details as we have several types as well as our 100% hand painted finish.
Q. Do you deliver? - Yes we deliver ourselves in a carpet lined van with in built battening for tie points, each item is furniture blanket wrapped and then strapped securely to ensure your furniture arrives exactly as it leaves us. There is no off loading to depots and movement to other vans this is the most common cause of damage in transit so we avoid it completely, all goods are insured in transit for damage and loss.
Q. We don’t need delivery for a while and not sure of when we will need it can you help? - A frequent question, often customers want to buy furniture in preparation for a new house move or move abroad. With completion dates often moving we are happy to hold stock purchased until you are ready to take delivery.
Q. What care does your furniture require? - Only a waxed base aerosol furniture polish is required as you deem necessary. The finish is tough and hard wearing and does not need the quarterly arduous beeswax treatment as needed on a waxed finish piece of furniture. Keep away from heat sources and be aware a very dry room/home will encourage wood movement this is true of all solid timber furniture more so on larger single pieces of timber within that furniture.
Q. How long can we expect the furniture to last? - If treated with care and not abused longer than your lifetime, our furniture is solid mahogany kiln dried to 6-8% hardwood with a very hard wearing finish. There is no MDF to damage or veneer to scratch through or peel off or softwoods in any part of construction. The furniture with care should last generations.
Q How will central heating affect our furniture? - All wood whether kiln dried or air dried over 20 years will be affected by dramatic changes in it’s environment it is a natural material and as such is effected by fluctuations in temperatures and moisture levels over a long period of time. Expansion and contraction is natural in natural wood, but as long as you do not submit your furniture to extremes in temperature and moisture over extended periods the furniture will not be affected. Central heating will not affect our furniture and with our 13-23 step finish the wood is sealed and so is far better protected from changes in its environment. In fact thermostatically controlled homes are ideal storage conditions it is the humidity in your home that has the greatest effect below 8-10% will encourage movement.
Q. What tools are required to assemble your furniture? - A thin screwdriver or nail punch to tighten our custom made bolts beyond this nothing else.
Q. Can we visit your showroom and out of business hours? - Absolutely! We positively encourage you to view the furniture and beds for your self. We are open to the Public fixed hours on Saturdays 10am to 4 pm if this time is not suitable many do come mid week after work just give us a call and let us know and we can open up for you. You will be left to browse and have a hassle free experience we dislike ‘pushy’ sales methods from others so do not impose such methods on our customers.