Delivery Information

Our schedule starts upon orders with 20% payment recieved, should we fail to deliver for what ever reason your 20% deposit is fully refundable.

We offer a no quibble 7 day money back guarantee with the exception only to the nature of the characteristics of hand made natural timber furniture which should be part of the reason for your purchase in the first place. All goods should be returned in there original packaging unused and without damage of any kind, we refund upon receipt of goods.

All items are checked in our factory and again in our warehouse before despatch for any damage.

It is your responsibility to ensure a responsible adult signs and checks the furniture and rejects delivery if fault is found, if this occurs at this time only you will not be charged additional courier costs.

All deliveries we aim to complete within 10 working days from cleared full payment and often achieve sooner once your furniture has been recieved by us from our factory. Each piece is foam wrapped and single carton wrapped with blanket wraps and strapped securely in a carpeted van avoiding any damage from movement or vibration.

Once pieces are placed on the van for delivery they are not off loaded until they reach your door. If you want to secure your furniture for a forthcoming house move or completion of decorating etc this is no problem this happens on a very regular basis, paying for goods will secure them for upto 3 months without storage charge.

You will be contacted to discuss delivery, if we are unable to speak with you directly we will leave a message and email as long as you have provided these contact details explaining when we are delivering. How ever we need confirmation that this delivery time is acceptable, if we do not recieve confirmation we will not load your delivery. We regularly deliver early morning before you leave for work as well as evening or weekend if we are unable to deliver due to your other commitments your delivery will be re-arranged for the next time we are in your area this does mean we start the clock running again.

It is your responsibility to ensure the items you order can be installed in your home so do please measure the entire access route to the room intended for your furniture. If items are not possible to install in your home you will be charged a collection fee not exceeding £70 should we agree to collection for which we are not committed to do so. Should we agree to collect you will be charged 30% of your order value to cover additional costs. Our delivery service is door to door we are not insured (as many are not) to go beyond your front door. It is at the drivers discretion as to whether he helps you locate your furniture in your home. For heavy and large items it will be your responsibility for a second person to help unload to keep costs down deliveries are single driver.

We give morning afternoon and evening delivery times if we can be more specific we will endeavour to do so but please bear in mind our runs can cover a 16-18hr day so traffic delays beyond our control may push your delivery time out. If this happens the driver will have your contact details and will call to let you know, if there is no answer we will leave a message.

Please note our delivery charges are included, should you wish to collect you are more than welcome to do so but we do not accept the liability of other couriers, should they be used you should ensure your alternative courier is experienced handling furniture / antiques utilising blanket wraps and straps and door to door delivery, cheap parcel couriers will damage our furniture. Costs to re-deliver will not exceed £70.00 England and Wales, £90 up to border drawn from Glasgow to Edinburgh please call for beyond and the isles. Deliveries to France Spain and other parts of Europe are available please do not expect free delivery to extend outside of UK mainland or north of Glasgow and Edinburgh border.

Deliveries are normally executed as complete orders and occasionally in several parts, in a case were the customer insists on part delivery for whatever reason additional costs incurred by the company will be charged to the customer without profit and will typically be £70.

We endeavour to be as accurate as possible with our delivery approximations, however delays can occur due to factors beyond our control and we will not accept claims, indemnification or cancellations of any current order in respect thereof. Please note – Our delivery vans are carpet lined with baton supports to secure all items under multiple furniture blankets with staff experienced in the transportation our furniture.

Your goods are fully insured until they reach the delivery destination whereby the insurance liability falls upon the recipient. All deliveries are to doorstep only insurance to go beyond would raise delivery costs. However, in certain circumstances we may bring the goods into the premises but will not be insured and are under no obligation to do so. Our deliveries are ran on a tight schedule to keep costs down please assist the driver by ensuring there is free access with sufficient space for goods delivered. If you have special delivery needs please contact us to discuss directly, costs may be applied but we will avoid if possible.

Important Delivery Information

If we are unable to contact you after three attempts by phone (please provide landline or mobile numbers available during typical working hours) or email over a two week period we will assume your order cancelled and sell on the goods and will not be held liable in any form for inconvenience or otherwise. We also shall not be held responsible for delays if we are unable to contact you.

If we, accidentally damage goods in the course of delivery then our liability for that damage is limited to the replacement of the goods or the value thereof.

Manufacturing Faults:

Any product with a manufacturing fault will be replaced on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products will be collected by our selves. We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the Customer's negligence or making. These guarantees do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage through whatever causation, e.g. fire, smoke, sunlight, weather, rusting, corrosion, infestation via animals or boring insects, theft, or explosion; accidental damage or consequential loss, etc. The supplier's liability is restricted to the value of replacement goods only and we will not be held liable for any consequential losses.

We will arrange to repair or replace the defective item free of charge or, at our discretion, refund the price you paid for the product. Should a product no longer be available it will be replaced with a product that closely matches it. We will not be liable for any consequential loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of those goods. This does not affect your statutory rights.

Furniture Finish Disclaimer:

In the manufacture of the furniture natural timber and traditional treatments have been used throughout, to achieve an authentic appearance. Each item of furniture is unique in its appearance and therefore Heirloom Beds Ltd T/A Sarah Jane Furniture cannot accept responsibility for any cosmetic variations in the distressed paint and lacquer finishes. *

Each item is unique and handcrafted form start to finish, using “old world “traditional methods of construction. The individual workmanship may cause slight differences in measurements. Solid wood is also a factor: it consistently responds to its environment hairline cracks and movement of floating panels is normal and natural in solid wood furniture. If this poses a problem to you then you should consider MDF and engineered wood furniture widely available from department stores. Care should be taken to not to place pieces of furniture against a direct heat source this will damage it! Also be kept away from damp or de-humidified environments. Please be aware that all if any blemishes are non-structural in nature and part of the charm and character of a natural non engineered wood product i.e. knots, existing features from natural occurrences in the managed timber plantation.

Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown on line, but they may not be exactly the same. We regret that no responsibility can be accepted for any slight variations which all add to the unique features of the Products including but not limited to the following:
1. On fabric the shade may inevitably vary slightly from one printing batch to another.
2. Our beds are designed for adults and children above the age of 7 we will not be held responsible for any personal injury our beds are not designed to be child friendly with safety features.
5. Dependant upon the system used Internet browsers show colours differently please bear this in mind, in addition screen settings can vary as well as the type of screen LCD vs. CRT we cannot accept responsibility if the colour show on your browser is not exact to the true colour of the furniture.

Data Protection

Information provided by you online or otherwise will be processed by Heirloom Beds Ltd and used to provide you with the ordered products, for billing and accounts purposes, and to keep records of the transaction.

In addition, your information may also be used for the following:

1. To keep you informed about Heirloom Beds Ltd products, promotions and services.
2. We categorically will not pass on your details to any other company apart from Customs and Excise VAT office as part of our standard VAT submissions and for purpose of company accounts as required by law.

Privacy

Personal Information

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect information about you to process your order. We will not e-mail you in the future unless you have given us your consent. The following information is collected: your name, address, phone number, email address, credit/debit card details, IP address.

Your name, address, phone number and email address are stored in order to speed up your checkout when making future purchases from us. You can check and amend the information that we hold about you when making future purchases.

Cookies

We only use session cookies whilst you are on the site. We do not record any personal details or store anything on your PC that identifies you to us or any other party. If you have any questions/comments about privacy, please email us.

Orders

Acceptance of Order.

Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order. In such circumstances we shall let you know as soon as possible. This will be rare as we manufacture the furniture but the factory also has suppliers and should there be a failing to supply component parts such as fabric or brass handles this may invoke this clause.

It is your responsibility to check all details and aspects of your order are correct, and suitable for your requirements, including measurements, dimensions, Product features, access and delivery.

Cancellations, returns and refunds are subject to the following conditions. You have the right to cancel your order:

1. At any time before you receive the goods you ordered, by contacting us.
2. Up to eight days after you have received the goods you ordered, by contacting us within that eight day period and we will refund any payment that you have already made.

Please note delivery charges relating to your original order and subsequent return will not be credited or refunded. Upon receipt of the goods, and subject to them being in satisfactory and resalable condition, you will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 [thirty] days.

Defective Products

If you believe any of our Products to be of an unsatisfactory quality please immediately contact us and treat your Product with the utmost care it remains your property until we recieve it back in our warehouse damage caused whilst in your possession. Nothing mentioned in these Terms and Conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.

Essential Checks Before Ordering

It is your responsibility to ensure that the Furniture you have ordered will fit into your home, and that there is sufficient access for our delivery lorry to reach the delivery address. If you are providing fabric for upholstery you must ensure it is fire retardent and meets UK soft furnishings fire and safety regulations please check with your supplier.

Essential Checks on Delivery

Please check your Products carefully and report any defects immediately on delivery.

Delivery Charges and Carriers

These delivery charges apply to the UK mainland; if you order Products for delivery outside the UK mainland delivery charges will be quoted to you when or soon after we receive your order.

There are standard delivery charges please see above.

To keep our delivery costs low, our drivers are unaccompanied and will require local assistance with larger pieces. Please advise if this is not possible.

Delivery of Furniture

The delivery crew will not attempt delivery where damage to your home may result; neither will they attempt any alteration to goods or your home what so ever. An adult must be available at the address to check the products, sign and acknowledge receipt in a safe and satisfactory condition. If no one is available to accept delivery at the delivery address, we shall keep your Products and contact you to rearrange delivery unless other prior arrangements have been made. We charge 100% redelivery charge for all items.

Risk of Damage in Transit, Property

We carry the risk of loss or damage to the Products until you receive them. The Products will belong to you when you have received them and have paid us in full for them. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.

Prices

Every effort is made to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, we or you may cancel the order in relation to some or all of the Goods. All prices are in £ Sterling and include VAT but exclude delivery charges where they apply.

Payment Methods

You may pay by Debit Card, Visa and Master Card or by cheque made payable to Heirloom Beds Ltd.

Errors

Every effort is made to ensure that all the information provided on the Heirloom Beds Ltd website is correct at the time of going online.

General

No order is binding on you or Heirloom Beds Ltd until we have accepted it. You will own the items we supply you from the moment they are paid for in full of the price of the Goods and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered deleted from these Terms and Conditions without affecting the other provisions.

The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms and Conditions apply if you are dealing with us as a consumer.

Definitions In these Conditions:

'Goods' means the goods in your shopping basket at the time of ordering. It includes any service that comes with any goods. 'Cancellation Period' means the period of eight days from the date of receipt of goods ordered by Distance Communication during which you are entitled to cancel your purchase order;
'Distance Communication' means purchases exclusively made via telephone, fax, mail order and/or the Heirloom Beds Ltd website; 'Furniture' means beds and cabinet items made to your order such as wardrobes, chests of drawers, bedside tables, tables, and non-upholstered chairs;
'Product or Products' means Heirloom Beds Ltd T/A Sarah Jane Furniture good(s);
'we', 'us', 'our' means Heirloom Beds Ltd
'you', 'your' means one of our customers.

Site Content and Disclaimers

We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within this website. Every care is taken in the digital reproduction of all images used within the site. Due to constraints in digital reproduction, differences in web browsers and monitor displays, We will not be liable for any consequential loss or damage arising should you rely on the accuracy of the digitally reproduced images contained within this site through your own display methods and equipment. Every effort is made to ensure complete accuracy, we will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability. Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Intellectual Property

Intellectual Property includes but is not limited to our trade marks and service marks, website content and domain names owned by Heirloom Beds Ltd T/A Sarah Jane Furniture.

Data Protection Compliance

At all times we will observe the requirements imposed by the Data Protection Act 1998 and we will provide the appropriate security to maintain the confidentiality of your personal data including SSL certificate encryption. At no point is your personal information used for anything other than completing your order and completing final delivery to your door.

Force Majeure

Neither you nor Heirloom Beds Ltd T/A Sarah Jane Furniture will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

Applicable Law

We control and operate the web site from our business premises within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Heirloom Beds Ltd and you the laws of England and Wales will apply at all times.